1. Home
  2. All about our services

All about our services

Your order placed and validated before 1pm is dispatched the same evening from Monday to Friday.

Metropolitan France

For parcels under 30kg you can choose between :

  • Mondial Relay: Delivery takes 3 to 6 days after dispatch.
  • Chronopost: The parcel will be delivered the next day before 1pm for orders placed before 1pm. For orders placed after 1pm, delivery will be made the following day before 1pm, excluding Sundays and public holidays.
  • Colissimo: Delivery within 48 to 72 hours, after dispatch to the address indicated (home, workplace, etc.).
  • GLS: Delivery within 48 to 72 hours after dispatch to the address of your choice.

For deliveries outside France:
Delivery in 3 to 8 days by Colissimo International for European countries. Other countries: please contact us on +33 (0)1 41 38 26 62
For more information, click on the "Delivery methods" category.


Secure payment

Several payment methods are available:

Credit card:
To ensure the security of your payments, we use the secure services of Mercanet from BNP. When you pay, you will be asked for a code, in accordance with your bank's requirements. This code is often sent by text message. Check that you have the mobile phone number registered on your bank account. If you have any problems with your code or payment, call us on +33 (0)1 41 38 26 62 and we will be able to process your card payment over the phone. Your bank details are encrypted during the transaction and we have no knowledge of them. Your bank details never pass through our server.

Bank transfer:
You can pay by bank transfer within 8 days of placing your order. The account number will be displayed after you have chosen this method of payment. After these 8 days, we may cancel the order.

Please note that your order will not be dispatched until we have received your payment in our bank account.

You can also use PayPal, even if you do not have a PayPal account. You do not need to create an account to do this. You will then choose the "without creating an account" option.

Amazon Pay:
You can now pay for your purchases with Amazon Pay. If you have an Amazon account, you can make your purchases in one click without having to enter your bank details or address.

You can also pay by cheque, made payable to LJC International and sent to the following address: 21 rue Gardenat Lapostol 92150 Suresnes - France. Your order will be dispatched on receipt of your cheque. Cheques must be received within 8 days. After these 8 days, we will cancel the order.


Satisfied or your money back

We select our products with the greatest care. We strive to give you complete satisfaction. In the event of dissatisfaction with our products, you have a 14-day cooling-off period as described in our general terms and conditions of sale. The product must not be used or damaged.
To return a parcel, you must first go to our "Returns - Withdrawal Form" section to make a request. Then send your parcel directly back to us at the following address:
Les Jardins de la Comtesse, 21 rue Gardenat Lapostol 92150 Suresnes - France

We can always be reached by e-mail at contact@lesjardinsdelacomtesse.com or by telephone on +33 (0)1 41 38 26 62 - Monday to Friday - 9am to 6pm.