Delivery informations - Brexit
United Kingdom no longer belongs to the customs territory of the EU from 1 January 2021. This means that the customs formalities required for movements of goods between any EU Member State and Great Britain are applied.
In spite of this, we want to reassure you that we continue to deliver to the United Kingdom and that you can shop with us as usual.
You pay VAT when you buy the goods or to the delivery company before you receive them. If you have to pay VAT to the delivery company, it’s charged on the total package value, including:
- The value of the goods
- Postage, packaging and insurance
- Any duty you owe
VAT is charged at the VAT rate that applies to your goods.
Goods worth £135 or less in total (exclusive of VAT).
The VAT is included in the total you paid on our website so you will not pay VAT at the custom.
Goods worth more than £135 in total (exclusive of VAT).
You will have to pay VAT to the delivery company either before the goods are delivered or when you collect them.
2/ CUSTOMS DUTY
You’ll be charged Customs Duty on all goods sent from outside the UK (or the UK and the EU if you’re in Northern Ireland) if they’re worth more than £135 (exclusive of VAT)
If you’re charged Customs Duty, you’ll need to pay it on both:
- the price paid for the goods
- postage, packaging and insurance
The rate of these customs duties depends on the type of product you buy
You’ll be contacted by Royal Mail, Parcelforce or the courier company if you need to pay any VAT, duty or delivery charges (‘handling fees’) to receive your goods.
They’ll send you a bill stating exactly which fees you need to pay.
They’ll normally hold your parcel for about 3 weeks. If you have not paid the bill by then, your parcel will be returned to the sender.
You will not have to pay anything to the delivery company to receive goods worth less than £135 (exclusive of VAT)
4/ IF YOU’RE CHARGED TOO MUCH OR RETURN YOUR GOODS
Ask for a refund of VAT or Customs Duty if you:
- return your goods
- think you’ve been charged too much
Download and fill in:
- form BOR 286 if Royal Mail or Parcelforce delivered the goods
- form C285 if a courier or freight company delivered the goods
If you have other questions please contact us : +33 (0) 1 41 38 26 62
More informations : https://www.gov.uk/goods-sent-from-abroad/tax-and-duty