• How are our baskets made ?

    A closer look at how wicker picnic baskets are made: an age-old tradition that we'd like to share with you.

    Find out more 
  • Choosing your picnic basket

    What type of picnic basket should you choose? There's a lot to choose from, so let's take a look at the differences between the different picnic baskets.

    Find out more 
  • How do I choose a throw ?

    If you think a throw is just for covering a sofa or bed, think again! Discover how our 100% pure wool throws are made for the outdoors.

    Find out more 

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If you have forgotten your password, click on "Forgotten password". A support e-mail will be sent to the address you gave when you registered. Once you have received this e-mail, click on the link provided and change your password.

If the problem persists: contact us on +33 (0) 1 41 38 26 62 so that we can identify the source of the problem.

Do I need to create an account to order?

No, you can order without necessarily creating a customer account, in which case you will be asked to enter your e-mail address. However, creating a customer account allows you to view your purchase history and invoices directly from your account.

How do I include a message in an order that is a gift?

When you are on the shopping basket page, you can tick the "It's a gift and I want to include a message" box, located below the promotional code. Once the box is ticked, you can write the message you want to include with the order.

Are your products available in shop?

We don't have our own shops. However, you can find some of our products in certain partner shops at different times of the year. We don't know how much stock they have, so we can't guarantee that the product you want to buy will be available in their shop.

Are all your items in stock?

The products shown are in stock. If a product is out of stock, this is indicated on the product sheet, together with the date on which it will be restocked.

I can't find my country in the list of tariffs. What should I do?

We offer estimated delivery rates for several countries. If you cannot find your country in the list, please contact us on +33 (0) 1 41 38 26 62 so that we can establish a price for your purchase.

What methods of payment do you accept?

You have several options for paying for your purchases: Payment by credit card with your bank via our partner Mercanet of BNP - Payment by credit card with PayPal - Payment by PayPal account - These payments are completely secure. At no time do your bank details pass through our site. We do not see or store any of your data.

It's for a gift. Is the invoice enclosed with the parcel?

No. As our products are often intended as gifts for third parties, we do not enclose invoices in our parcels. They can be downloaded from your customer account after the parcel has been dispatched or via a link sent to you in your dispatch confirmation email.

When will I receive my order?

If your item is in stock, it will be prepared the same day if you order before 1pm, Monday to Friday. It is then entrusted to the carrier. Depending on the carrier you choose, delivery will take between 1 and 4 days (excluding weekends). You can track the dispatch of your parcel using the tracking number on your dispatch confirmation email.

What should I do if my parcel has not been delivered?

When you place your order, we send you an e-mail containing the tracking number for your parcel. This number enables you to track the location of your parcel on the website of the carrier you have chosen. If you have not received your parcel by the deadline, you can contact us by telephone on the following number: +33 (0) 1 41 38 26 62

I have a broken item. How can I get it replaced?

Did you break an accessory (glasses, plates, cutlery) when you received your parcel? Contact us on +33 (0) 1 41 38 26 62 or by e-mail contact@lesjardinsdelacomtesse.com and we'll replace it.Have you broken an accessory? Contact us on +33 (0) 1 41 38 26 62 or contact@lesjardinsdelacomtesse.com

If my product has a defect, what should I do?

If your product has a defect, you must send us a photo of it to the following e-mail address: contact@lesjardinsdelacomtesse.comNous. We will contact you to follow up your request. If your request is validated, we will then proceed with an exchange/refund.

How do I return a parcel?

To return a parcel, you must first go to our "Returns - Withdrawal Form" section to make a request, within 14 days of receiving your parcel. You can then send your parcel directly to us at the following address: Les Jardins de la Comtesse, 19 - 21 rue Gardenat Lapostol - 92150 - Suresnes - France+33 (0) 1 41 38 26 62

Who pays for the return journey?

The cost of returning the goods shall be borne by the purchaser.

How is the purchase price refunded?

For a product to be refunded, it must be returned in its original condition and packaging. Once we have received your parcel, we will refund you within 14 days using your original method of payment. If it turns out that the product has been used or is no longer suitable for resale, we reserve the right to refund only part of the product.

How can I use my gift card?

To use your gift card, first add the item(s) you wish to purchase to your basket. Then go to your basket and enter your single-use code in the "Promotional code" box and confirm by pressing "Ok". The gift card amount will then be automatically reduced. If you have several gift cards, you can enter several codes in a row. The discount will then be added to the total of the product(s). If the amount of the product is more expensive than the amount of your gift card, you can then pay the remaining sum with the means of payment of your choice (bank card, transfer, cheque, etc.).

I can't find the answer to my question. What should I do?

Click on "Contact" and let us know your question. We'll get back to you as soon as possible. You can also contact us Monday to Friday from 9am to 6pm on +33 (0) 1 41 38 26 62.