Shipping policy

Delivery or provision

Orders are delivered by La Poste, TNT, or another carrier chosen by the seller. Products are delivered to the address indicated by the consumer on the order, only in the areas serviced by the seller. 

The delivery time is on average 3 days after the package departure notice. Certain products or certain order volumes may justify a delay in delivery greater than 3 working days. It will be brought to the consumer’s attention during order validation. As with all shipping, delays or lost products are possible. In such a case, the website publisher will contact the carrier to begin an investigation. Every effort will be made to find the package. In the event that the package is not delivered within 15 days after the package’s departure, an identical product may be sent or the purchaser may request a refund of his order.

We disclaim all responsibility when deliveries are delayed as a result of the carrier, in the event of product loss, weather, or a strike.